Naming contacts for collection and delivery

Plan your transport

Name a main person and a deputy for each location, each with role, direct number and availability on handover day. It is important that the person is authorised to hand over or accept the shipment – for example as project manager, lab manager or reception with authority. Inform both in advance about the time window, number of packages and any checks required. If responsibility changes at short notice, report the new person actively rather than relying on internal handover.

What the contact person should know

The contact should know the time window, the number of packages, roughly what the packaging looks like and the agreed handover point. At destination, add where the shipment should be taken and whether it will be checked straight away. A short profile sent by email beforehand is usually enough.

Handover only to authorised persons

For confidential or particularly valuable shipments, it can be agreed that handover is only to named persons. If none of them is present, the shipment is not handed to third parties; the next steps are agreed with you. Settle this in advance so that there is no uncertainty on the day.

What matters

Name a main contact and deputy with direct number per site
Clarify authority to hand over or accept
Brief both contacts in advance on time window and scope

Good to know

Plan your transport

Is the switchboard number enough?

Not for valuable shipments. Through a switchboard, queries on handover day often get lost and the right person cannot be reached at the decisive moment. A direct number for the responsible person saves waiting time and prevents the shipment being handed to someone unconnected.

Transport solutions

01

Name an alternate recipient in case the recipient is absent

The recipient is in a meeting, off sick or travelling – and the shipment is at the door. With valuable goods, who may accept instead should not be decided on the spot. We plan your delivery with a rule agreed in advance, so that handover stays safe and unambiguous even without the main contact.

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02

Agree a sensible time window for handover

A good time window describes when a handover is actually possible – not only when it would be ideal. The more precisely we know the options at collection and destination, the more reliably we plan the process. If you need a fixed time, for example before a presentation, we tell you openly what it means for your job.

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03

Transport server hardware during a business site move

Do servers, storage systems or a loaded server rack need to move to a new data centre or another company site? We transport server hardware in line with your migration plan: collection after shutdown, delivery in good time before the planned restart – as a direct run without transhipment if you wish.

Learn more

Name clear contact persons for collection and delivery

Plan your transport

What the contact person should know

Handover only to authorised persons

What matters

Countries & routes

Plan your transport

Transport solutions

Name an alternate recipient in case the recipient is absent

Agree a sensible time window for handover

Transport server hardware during a business site move

Let’s get your project moving.

Route & cargo

Add transport details

Goods value and clarification (optional)

Contact & overview